What our clients are saying about us...

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"Dear Harriet,

Appreciated your last email very much.  I've never been one to use much in the way of commercial cleaners and often use vinegar and baking soda.  Now I see I can use both even more!  The piece was well done for the many suggestions and for its important reminders/cautions about mixing cleaners--of any type. 

Thank you for your excellent rug services and for your environmental and public service sensibility.

Happy Summer,

Victoria P.

P.S.

The photo of you and Ken is charming."

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"Please express my sincere appreciation to whomever it was at ABC who cleaned by two alpaca rugs. I thought one of them (the larger round one) was beyond hope and was cautioned that it might not be possible to get it clean given that the dog vomit had soaked through to the skin and then had dried. 

I was very pleasantly surprised when I got them home and saw how great they both looked.  Someone at ABC clearly put a great deal of effort and skill into cleaning it.  GREAT WORK!!!"

Nadia R.

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"Thank you. ABC has a wonderful reputation and I appreciate your honesty.

I do want to share a comment I heard about your firm from a friend. She took an imitation oriental rug to ABC. She said she felt like she was treated as if she had brought in some rare rug of great value.

I teach customer service at TC3. In this day and age good customer service is hard to find. Just wanted to share a positive - people are so quick to complain these days.

Thanks again,"

John

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"Over the past 2-3 years ABC has cleaned multiple oriental rugs for us in-plant.

The folks at ABC are very knowledgeable and pleasant to deal with. They were able to remove bright orange squash stains from an off-white rug without causing damage, and in general have done a fantastic job cleaning rugs for us.

At this point we have easily had 15 rugs cleaned to our satisfaction, and we keep going back. We find the prices to be reasonable, and won't take our valuable rugs anywhere else.

Deirdre N.

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"Many thanks for the fine work on our handwoven rug.  It means a great deal to me and it gives me great comfort to know you managed the repair in a very professional manner."

Fanny A. 

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"I just wanted to thank you again for cleaning and turning around my area rug so quickly.

I honestly could not tell which corner the coffee stain was on.  We had just had the room freshly painted and putting down the rug without cleaning it just did not seem right to me.  It looks so nice.  My son's wedding was wonderful and is now a cherished memory."

Julie R.

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"Last year, I brought in a large Persian rug for cleaning and mending.  It had endured several generations of dogs, and had an awful, musty odor in warm weather.  I was delighted to find that you have a process for cleaning out the old urine crystals---and it works beautifully!  Through your thorough and careful treatments, you've salvaged this beautiful old rug, and I wish I had known of your company earlier.

Will be bringing in some other family heirlooms soon.

Dorothy L.

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"Thanks for the excellent job in cleaning our three very, veryy dirty Karastan carpets.  The colors just pop and they feel so very soft.  We could not be happier with the results.  Also very nice foks to deal with - responsive to your needs and a very goodturn around time.  We highly recommend ABC and will continue to be a return customer!"

Pat K.

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"I want to take a moment to thank all of you for a wonderful job.  Please also thank the young man that did the work.  What a nice young man and what a wonderful job hedid in a difficult situation!"

Philip S.

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"Please share my gratitude with ABC Carpet Cleaning for the lovely job you did again on the Belgian wool rugs from the YWCA in Cortland.  Because you have a discount for not-for-profits, we are able to maintain these beautiful rugs, which get lots of traffic but are 25 years old.  

Savings from these kinds of discounts allow us to sink more money into programs; the YWCA provides crisis services to adults and children who have been battered or sexually assualted, a mentoring program to 100 poor children annually, childcare (preschool, before/after school, summer day camp) to 900 children county-wide, support groups and health and fitness."

Thank you!

Amy S.

YWCA of Cortland

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"Thank you.  Beautiful work on the rug you just cleaned for us.  

Chuck G.

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"Thank you and your colleagues so much for the pictures and for documenting the condition of the rug for me.  In such trying times, it is these acts of graciousness and kindness that help me to get through.  I can't thank you enough.

Julie N.

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"Ken and his crew cleaned a rug that had years of dust and dirt ground into it.  They went above and beyond to get it clean, and now I am using it in my dining room.  Thanks so much, Ken."

Melanie M.

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"Our rug looks fabulous AND it's always a pleasure doing business with you!"

Kitty T.

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"Thank you!  The rugs look great."

Marian C.

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"Thank you Ken and Harriet!  It was a Great Job!!

Dan M.

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