The video above explains some of the differences between Hand-Tufted Rugs, Hand-Made Rugs, and Machine-Made Rugs. At ABC, we have been cleaning all types of rugs for over 40 years. The ability to identify a rug a customer brings to us and its approximate value is an important aspect of our service. It is our policy to suggest to every client exactly what we feel should be done with a rug to clean it and preserve it but also to let the client know if the expense will exceed the approximate value of the rug. At that point, it is up to the client to choose what the next step may be.